Taking care of your employees is good business

Take care of yourself. When you don’t sleep, eat crap, don’t exercise and are living off adrenaline for too long, your performance suffers. Your decisions suffer. Your company suffers. ~ Evan Williams, co-founder of Medium and Twitter

Chelsea Psychology offers an Employee Assistance Programme (EAP) to organisations wanting confidential and proactive counselling for issues that impact upon staff wellbeing and performance. We are a small team of registered, highly qualified and experienced psychologists offering a personalised and professional service to your managers, employees and immediate family members.

Employees will have seven day a week access to psychological support for professional issues and problems at home that may be affecting their work performance. Chelsea Psychology offers assessment, problem identification and short-term counselling, tailored to an employee’s circumstances. If longer-term treatment is indicated, we can offer support and referral options.

Chelsea Psychology EAP can:

  • Help your employees to identify and resolve personal concerns that may affect job performance
  • Address performance, productivity, conflict and behaviour issues
  • Encourage appropriate use of medical and mental health resources
  • Reduce turnover, accidents and behavioural risks in the workplace
  • Help your organisation to create an atmosphere that values employee as an important asset
  • Assist in managing change, transitions, and critical incidents in the workplace
  • Support management in making choices for senior positions and promotions
  • Providing coaching in management and leadership skills

The Chelsea Psychology EAP team offers specialist skills in:

Crisis and stress management
Anxiety, worry and loneliness
Depression, grief and loss
Major life events, including births, accidents, and deaths
Relationship Issues at work and home
FIFO (Fly-in Fly-out) issues
Conflict negotiation and interpersonal conflict
Anger management
Adjustment to change
Developing healthy lifestyles
Effective coping skills
Health care concerns
Concerns about ageing parents
Concerns about behavioral problems with children and adolescents
Substance abuse issues
Addiction problems (alcohol, drug, gambling, internet)
Psychiatric disorders

Frequently Asked Questions

What is Chelsea Psychology EAP?

The Chelsea Psychology Employee Assistance Programme (EAP) is an employer-sponsored service allowing staff to confidentially access counselling to resolve work or personal problems and build personal resilience. This proactive and preventative approach is used for the early detection, identification and resolution of problems. It provides tools, techniques and resources to help employees manage challenges before they affect work performance. It aims to enhance the emotional, mental and psychological well-being of staff to maximise productivity, morale and loyalty.

Chelsea Psychology EAP service is a cost-effective, practical strategy that provides staff with tangible, timely help when they most need it. Moreover, it communicates that management is committed to staff wellbeing in a direct and active way.

What services does Chelsea Psychology EAP provide?

  • Telephone counselling
  • Face-to-face counselling
  • Email support
  • Management consulting
  • Leadership counselling
  • Crisis/disaster response
  • Online coaching

What will it cost me?

The design of the service, cost constraints, and monitoring processes are individually tailored to ensure the most effective service for each business client.

Companies using our services offer employees between 3 and 6 sessions of EAP counselling a calendar year, depending on their human resource budgets. Our fees are on the Chelsea Psychology website, and are based on the Australian Psychological Society’s recommended rates.

Talk to us if you wish to inquire about developing an Employment Assistance Programme for your workplace.
How does my business benefit by using Chelsea Psychology EAP?

Research shows that a proactive approach for work and personal issues through an EAP
benefits employers in several ways including:

  • Reduced absenteeism and presenteeism (lost work time)
  • Improved productivity
  • Reduced workplace conflict
  • Less burn out amongst staff
  • Increased retention of valuable staff
  • Discipline issues are handled more effectively and constructively
  • Reduced managerial burden of dealing with work and personal problems of employees
  • Improved engagement and job satisfaction for employees
  • Increased motivation and productivity
  • Higher team morale

Research also indicates that EAP users build coping strategies that may be applied to future issues.

Why is Chelsea Psychology EAP better than suggesting that employees use a private mental health care provider?

If employees have instant access to cost-free, psychologically trained health professionals who are committed to confidentiality, they are far more likely to access support at an earlier point for workplace or personal issues.

In this way, Chelsea Psychology EAP plays a preventative role, addressing problems before they become so significant that they result in absenteeism, presenteeism, accidents or occupational, health and safety issues.

In addition, by providing a problem-solving resource for employers and employees, Chelsea Psychology EAP can develop an in-depth knowledge of your organisation. Over time, we can understand your corporate culture and provide meaningful feedback regarding systemic issues, and assist management towards more effective leadership.

How confidential is your programme?

Protecting client confidentiality is the cornerstone of Chelsea Psychology EAP, and essential to establishing the trust that enables an employee to ask for help and share personal information.

We maintain strict confidentiality using the following guidelines:

  • The Chelsea Psychology EAP team adheres to the ethical and professional codes of conduct as outlined by our national professional body, including those that apply to confidentiality.
  • We ensure the security of records associated with an EAP agreement.
  • Chelsea Psychology EAP provides quarterly management reports to companies, designed to prevent the identification of individual users of the service.
  • We ensure that appointments organised under Chelsea Psychology EAP for eligible users are scheduled in a way that maintains confidentiality.

How and why would managers make a referral to Chelsea Psychology EAP?

The EAP is an invaluable resource when managers need to address job performance problems. Informal consultation (via a phone call or email) can be very helpful to managers in deciding if an employee referral to the EAP is appropriate. We coach managers and supervisors in effective ways to deal with performance problems, make referrals to Chelsea Psychology EAP if necessary, and we can help with the ongoing management of the employee referral.

Steps for Making A Referral

The key is early intervention. The sooner an employee recognises and deals with underlying problems, the easier they will be to resolve. Employees can contact Chelsea Psychology EAP directly and will be guided through the correct procedures, as determined in our discussions with you.

There are two types of referrals management can make to Chelsea Psychology EAP:

You can initiate an informal referral if you become aware that an employee is experiencing personal problems, but at this point there are no job performance issues. An informal referral is simply reminding the employee that Chelsea Psychology EAP is available.

When the employee demonstrates job performance problems, we recommend documenting these problems, holding a job performance discussion with the employee, and making a formal referral to Chelsea Psychology EAP.
If you are not sure if you should refer an employee to Chelsea Psychology EAP, please call us for guidance.

Why choose Chelsea Psychology EAP?

Direct Access: Employees (or employers) can call us seven days a week. We offer a wide choice of appointment times, including evening appointments from Monday to Thursday, and on Saturdays.

Quick Response: The first face-to-face counselling session will occur within a very short time frame once your employee has made a call, and a crisis is dealt with immediately.

Professional: Our psychologists are registered, highly skilled and experienced. They are able to deal with most mental health difficulties. We are up-to-date with the latest treatment research and always work using evidence-based models of best practice.

Confidentiality: Employee confidentiality is secured by our professional approach, guided by regulations governing these matters.

Small Personal Team: We are a small, tight-knit team offering a very personal service to employers and employees. The Chelsea Psychology EAP office is in a very welcoming environment at the Chelsea Village in Nedlands, Western Australia.

Efficacy: We independently and regularly undertake client satisfaction surveys to ensure the highest level of service delivery and outcomes.

Early identification of organisational problems: Employers are able to identify systemic workplace problems through Chelsea Psychology’s quarterly reports, which detail the types of problems identified by employees using Chelsea Psychology EAP.